At likelilo, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to help with our Refund and Returns Policy.

1. Returns

We gladly accept returns within 15 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Please include the original receipt or proof of purchase.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

3. Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same item. Please contact our customer service team at marketing@likelilo.com within 7 days of receiving the product to initiate the exchange process.

4. Shipping

To return your product, please contact us:

marketing@likelilo.com

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact our customer service team at marketing@likelilo.com.

6. Exceptional Circumstances

In certain situations, exceptions to our standard policy may be considered. If you believe your case warrants special attention, please contact us at marketing@likelilo.com with a detailed explanation, and we will review your request.